How to Boost Ice Cream Shop Satisfaction?

I. Intangiriro

Mwisi yisi irushanwa yaice creamubucuruzi, kunyurwa kwabakiriya nurufunguzo rwo gutsinda.Iyi blog yanditsemo ingamba nubushishozi bushobora kuzamura ubunararibonye bwabakiriya ba ice cream, bushigikiwe namakuru yemewe hamwe nibikorwa byiza byinganda.

https://www.tuobopackaging.com/custom-ice-cream-cups/

Guhaza abakiriya, mu magambo ahinnye yiswe CSAT, ni igipimo cyerekana uburyo ubucuruzi bwujuje cyangwa burenze ibyo abakiriya bateganijwe.Ntabwo birenze gutanga ibicuruzwa bishimishije gusa;ikubiyemo uburambe bwabakiriya bose, harimo imikoranire nabakozi, umwanya umara kurubuga, uburambe bwo gutanga, nibindi byinshi.
Mugihe kuzamura abakiriya bisaba ishoramari nyaryo, ibihembo biragaragara kandi bifite akamaro.Abakiriya banyuzwe cyane birashoboka cyane ko basubira mubucuruzi, bagasaba ibicuruzwa cyangwa serivisi kubandi, bagasiga ibitekerezo byiza.
Iyo abakiriya banyuzwe, bahinduka abunganira abizerwa kuranga.Birashoboka cyane gukorasubiramo kugura, ohereza inshuti n'umuryango, kandi usangire ibyababayeho byiza kumurongo.Ibi ntabwo bizamura ibicuruzwa gusa ahubwo binazamura ikirango nicyizere.Muri rusange, gushora imari mu guhaza abakiriya ni ingamba zifatika zitanga inyungu ndende kubucuruzi ubwo aribwo bwose.

Buri gihe twubahiriza ibyifuzo byabakiriya nkuyobora, tukaguha ibicuruzwa byiza na serivise nziza.Ikipe yacu igizwe nababigize umwuga bashobora kuguha ibisubizo byihariye hamwe nibitekerezo byo gushushanya.Kuva mubishushanyo kugeza kumusaruro, tuzakorana nawe hafi kugirango tumenye neza ko ibikombe byawe byabigenewe byujuje ibyifuzo byawe kandi birenze.

II.Kumenya ubuhanga bwabakiriya bishimira inganda zikonje

A. Ubwiza buganje hejuru

Iyo bireba gelato, ubuziranenge burakomeye.Ibigize ubuziranenge bwo hejuru, uburyohe butandukanye, hamwe no guhitamo buri gihe ni ngombwa mugutanga abakiriya bizerwa.Inning ukurikije aubu bushakashatsi n’umuryango mpuzamahanga wita ku mata y’ibiribwa, 78% byabakiriya bahitamo igiciro cya ice cream ikozwe nibintu byose-karemano.Mugushimangira ubuziranenge, ntabwo ushimisha gusa abakiriya bawe ariko nanone utezimbere kubara no kwizerwa mwizina ryawe.

B. Serivise hamwe no kumwenyura

Inkunga idasanzwe yabakiriya irashobora gukora cyangwa kwangiza iduka rya gelato.Abakozi bishimishije kandi babizi neza barashobora guhindura amasezerano yoroshye muburambe butazibagirana.Mirongo itandatu n'umunani ku ijanay'abaguzi bavuga ko bafite ubushake bwo kwishyura byinshi kubicuruzwa na serivisi biva mu bicuruzwa bizwiho gutanga uburambe bwiza bwa serivisi zabakiriya. Kugura abakozi bigisha no gutanga akazi keza birashobora kugira ingaruka nziza kubakiriya buzuye.

C. Imyitozo irambye: Uruhare rwa Tuobo ya Eco-Nshuti ya Ice Cream Igikombe n'ibiyiko

Ibicuruzwa bya Tuobo bikozwe mubikoresho byombi bishobora gukoreshwa kandi bikabora, bikagira ingaruka nke kubidukikije.Muguhitamo amahitamo yangiza ibidukikije, ugira uruhare rugaragara mukugabanya imyanda no kuzamura ejo hazaza heza.Uku kwiyemeza kuramba kumvikana nabakiriya bagenda bashaka ubucuruzi bushyira imbere isi.

D. Ibiciro no kuzamurwa mu ntera

Ibiciro tekinike hamwe na promo bikina umurimo wingenzi mubakiriya buzuye.Gutanga ibiciro bihendutse bitabangamiye ubuziranenge bwo hejuru birashobora gushushanya abakiriya bumva neza ibiciro.Byongeye kandi, poromosiyo nko kugura-imwe-imwe-imwe-yubusa cyangwa igiciro gito-cyo kugabanura igihe gishobora kubyara umunezero no gushishikarira gos ebyiri.

E. Kwamamaza amarozi

Kwamamaza no kwamamaza nibikoresho byingenzi mugukomeza abakiriya no gushushanya. Kumenyekanisha izina rikomeye, rifatanije nu mushinga wo kwamamaza, birashobora gutandukanya ububiko bwawe bwa gelato nabahanganye.Sisitemu y'imbuga rusange, cyane cyane, itanga uburyo bwiza bwo guhuza abakiriya no kwerekana ibintu byawe.Amakuru aturuka muri Grow Social yerekana ko amazina yibirango bifitanye isano nisoko ryabo ku mbuga nkoranyambaga abona 20% byiyongera mubyemezo byabakiriya.

F. Gutegera amatwi abakiriya bawe

Ibitekerezo byabakiriya nisoko yingenzi yo kuzamura uburambe muri rusange.Gushishikariza abakiriya gutanga ibitekerezo hamwe nubushakashatsi, kumurongo wo gusuzuma, cyangwa imbuga nkoranyambaga birashobora gutanga ibisobanuro ahantu bisaba kuzamurwa.Abakiriya batanga ibitekerezo kubucuruzi bwawe bafata umwanya wo kwandika ibisobanuro.Urashobora gusubiza kubisubizo byiza, byerekana ko uha agaciro ibitekerezo byabakiriya bawe kandi ubishima.Niba wakiriye isubiramo ribi, urashobora kandi gufata umwanya wo kumenya amakosa yawe hanyuma ukagerageza gusana umubano wawe numukiriya.

G. Kwishyira ukizana no kwihindura

Ubunararibonye bwa gelato burangira bugaragara buhoro buhoro, kandi nibintu bihoraho.Gutanga uburyohe bwihariye, hejuru, cyangwa na cake ya gelato birashobora gutanga uburambe butandukanye kandi butazibagirana kubakiriya.Ibirango nkaNike, kurugero, emerera abakiriya guhitamo ibicuruzwa byabo kubyifuzo byihariye, gushiraho isano ya hafi nababumva.Muri ubu buryo, barashobora kandi kongera ibicuruzwa cyane kandi bikabyara inyungu nyinshi kubushoramari binyuze mubicuruzwa byabigenewe.Mugushoboza abakiriya kubyara ibyifuzo byabo bwite imbere yinkuru, ntabwo utanga gusa ibyifuzo byabo bwite ariko nanone utezimbere kumva ufite kandi uhuze izina ryirango.

H. Ibishushanyo bishya kandi bifata amaso:

Ikiganiro kigira umurimo wingenzi muburambe bwabakiriya muri rusange.Tuobo itanga urutonde rwubwenge kandi bushimishije bwa gelato mugs hamwe nibiyiko bitezimbere ubwiza bwubwiza bwiterambere ryawe.Waba uhisemo imiterere gakondo cyangwa ugahitamo izindi zigezweho, imiterere itandukanye nigicucu gitangwa harimo urwego rwinyongera rwibiganiro byawe.Izi ngingo zishimishije ziyongera kubakiriya kuzuza byuzuye mugutanga uburambe butazibagirana na Instagram.

I. Gahunda Zubudahemuka nigihembo

Gahunda yubudahemuka nuburyo bwiza bwo gushishikariza ubucuruzi gusubiramo no kubaka ubudahemuka bwabakiriya.Mugutanga ibihembo cyangwa kugabanyirizwa abakiriya bawe basanzwe, urerekana ko ushimira ubufasha bwabo kandi ubashishikarize gukomeza kugaruka mububiko bwawe.Ingingo ziva muri buri kugura zirashobora kandi gukoreshwa mugucungura ibyifuzo mugihe kizaza, bishobora kubashishikariza kongera ibyo baguze.Ubu buryo bwubwenge bufasha kurushaho guteza imbere kunyurwa kwabakiriya no kuyihindura mubudahemuka bwigihe kirekire.

Murakaza neza kugirango duhitemo igikapu cyihariye cyigikombe!Ibicuruzwa byacu byabugenewe byateguwe byumwihariko kugirango uhuze ibyo ukeneye nishusho yikimenyetso.Reka tugaragaze ibintu byihariye kandi bidasanzwe byibicuruzwa byacu kuri wewe.

Ⅲ.Incamake

Mu gusoza, kongera abakiriya kunyurwa mumaduka ya ice cream ntabwo ari ugutanga uburyohe butandukanye cyangwa kugira iduka ryiza.Nibyerekeye gukora uburambe butazibagirana kandi bushimishije kuri buri mukiriya utuma bagaruka kubindi byinshi.Mugushimangira kubintu nkubwiza bwibicuruzwa, serivisi zabakiriya, ambiance yububiko, ndetse nuduto duto nkuburyo nubushyuhe bwa ice cream, amaduka ya ice cream arashobora rwose kunezeza abakiriya babo kandi agaragara kumasoko arushanwa.

Wibuke, kunyurwa kwabakiriya ntabwo ari inshuro imwe, ahubwo ni urugendo rukomeza.Gukomeza gushakisha ibitekerezo, guhanga udushya, no kunoza bizatuma amaduka yawe ya ice cream akomeza kuba ahantu nyaburanga kubantu bose bafite amenyo meza.Noneho, fata umunezero runaka, uyisukeho ubwitonzi, kandi urebe uko abakiriya bawe banyuzwe bikuraho gushidikanya gushidikanya kubitsinzi rya ice cream.

Kuri Tuobo, autanga ibikombe byo gupakira mubushinwa.Menyesha natwe uyu munsi kugirango umenye uburyo ibicuruzwa byacu bipfunyika bishobora gufasha kongera impamyabumenyi ya gelato yawe.

B. Akamaro ko kuzamura ubuziranenge bwibicuruzwa no guhaza isoko

Kuzamura ubwiza bwibicuruzwa byimpapuro no kuzuza ibisabwa ku isoko nurufunguzo rwo gukomeza guhangana mu nganda no guhaza abakiriya.Dore ibintu bimwe by'ingenzi:

1. Umutekano nisuku.Ubwiza bwo hejuruibikombeigomba kubahiriza ibipimo by'isuku.Ikozwe mubikoresho bitangiza ibidukikije.Ibi birashobora kwirinda ingaruka zishobora kubangamira ubuzima bwabaguzi.Kandi irashobora kurengera ibidukikije.

2. Kurwanya kumeneka.Igikombe cyiza cyimpapuro kigomba kugira imbaraga zo kumeneka kugirango wirinde gutemba.Ibi ni ukuri cyane kubinyobwa bishyushye hamwe nibikombe binini byimpapuro.Igomba gushobora kwirinda neza gutwika no kwangiza uburambe bwabakoresha.

3. Kugaragara no gushushanya.Kugaragara no gushushanya ibikombe byimpapuro birashobora gukurura abakiriya no kongera ubushake bwo kugura.Abacuruzi barashobora gukoresha imiterere ishimishije, amabara, n'ibirango.Ibi birashobora kuzamura umwihariko no guhatanira ibicuruzwa.

4. Iterambere rirambye.Inganda zimpapuro zigomba gucukumbura udushya mu iterambere rirambye.Bagomba gutanga ibisubirwamo cyangwabiodegradable impapuro ibikombe.Ibi birashobora kugabanya ingaruka kubidukikije.Kandi ibi bihuye nibyifuzo byabaguzi kubicuruzwa birambye.

C. Iterambere ryigihe kizaza cyinganda zikawa

1. Gukoresha ibikoresho bitangiza ibidukikije.Kumenyekanisha ibidukikije no kwita ku mwanda wa plastike bigenda byiyongera.Gukoresha ibikoresho bisubirwamo kandi biodegradable kugirango ukore ibikombe byimpapuro byahindutse icyerekezo kizaza.Kurugero, biodegradable ibikoresho bya PLA hamwe nimpapuro agasanduku karimo kwitabwaho no gusaba.

2. Kwiyongera kubisabwa byihariye.Icyifuzokwimenyekanisha no kwihinduramubaguzi bagenda biyongera buhoro buhoro.Inganda zikawa zirashobora guhaza ibyifuzo byabaguzi binyuze mumabara atandukanye, imiterere, hamwe nubuhanga bwo gucapa.Kandi abadandaza barashobora gutanga ibishushanyo byabigenewe bijyanye nibihe n'ibihe bidasanzwe.

3. Kwishyira hamwe kumurongo no kumurongo.Hamwe no kuzamuka kwa e-ubucuruzi, inganda zimpapuro nazo zihura nuburyo bwo kwishyira hamwe kumurongo no kumurongo.Abakora ikawa barashobora kwagura umugabane wabo ku isoko binyuze kumurongo wo kugurisha kumurongo.Ibi ni uguhuza n'imihindagurikire y'isoko n'ibiteganijwe ku baguzi.